Customer Service Representative
Cover Care Cover Care Nampa, ID Nampa, ID Full-time Full-time $16 - $18 an hour $16 - $18 an hour 3 days ago 3 days ago 3 days ago POSITION PURPOSE The Customer Service Representative is responsible for tracking and invoicing service calls to ensure that service issues are addressed and the company receives payment for services rendered.
This position maintains records of service calls and customer information, invoices customers, and collects payments.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To be successful in this role, an individual must be able to perform in a satisfactory manner the functions/responsibilities listed below.
The company will measure an employees performance in part on how well he or she fulfills them.
The list is not exhaustive; other duties may be assigned.
The company will make reasonable accommodations to enable individuals with disabilities to perform these functions/ responsibilities.
Essential Functions Greet customers who enter the office.
Answer incoming customer calls and pre-qualify customer needs.
Create service tickets and close tickets upon completion of service.
Schedule and maintain an organized tracking system of service calls.
Create and follow up on service quotes for customers.
Participate in daily service team meetings.
Determine schedules, sequences, and assignments for service activities based on work priority, quantity of equipment, and the skill of personnel.
Create sales orders using information in the database.
Prepare invoices.
Secure customer credit card information and process customer payments.
Update information in customer records.
Make daily outbound reminder calls for scheduled service appointments.
SECONDARY FUNCTIONS Review quotes for accuracy.
Ensure general office areas remain clean.
Perform other duties as assigned.
EDUCATION AND/OR EXPERIENCE To perform this job successfully, an individual must have the following education and/or experience.
There are no specific education or experience requirements for this entry level position.
KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
The company will make reasonable accommodations to enable individuals with disabilities to perform these functions/ responsibilities.
Ability to communicate very effectively both verbally and in writing.
Ability to work in a fast-paced, deadline-oriented environment.
Ability to show initiative and put forward ideas to consistently improve the service experience.
Basic mathematical skills (addition, subtraction, multiplication, division, percentages).
Problem-solving abilities.
Excellent customer service skills.
Proficiency using Microsoft Office, and the Internet.
Ability to accurately input data into computers with attention to detail.
Proficiency using telephones, printers, fax machines, copiers, and scanners.
Ability to prioritize, organize, manage time effectively, and multitask.
Ability to work as part of a team.
Ability to work additional hours beyond eight hours per day and weekends as required.
PHYSICAL DEMANDS The physical demands described here are representative of those that an individual must meet in order to successfully perform the essential functions of this job.
The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.
Ability to stand and sit for periods of time in an office environment and an ability to move intermittently throughout the workday.
Excellent speaking and listening skills.
Ability to see and read reports, orders, and other documentation; an ability to hear; and an ability to use fingers to handle paper and input data into computers.
Location:
350 10th Ave Suite 100, San Diego, CA 92101 Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Application Question(s):
This is a full-time onsite role, with flexible start times at 7am, 8am or 9am.
Does this fit your schedule? Education:
High school or equivalent (Required)
Experience:
customer service:
1 year (Required) call center:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position maintains records of service calls and customer information, invoices customers, and collects payments.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To be successful in this role, an individual must be able to perform in a satisfactory manner the functions/responsibilities listed below.
The company will measure an employees performance in part on how well he or she fulfills them.
The list is not exhaustive; other duties may be assigned.
The company will make reasonable accommodations to enable individuals with disabilities to perform these functions/ responsibilities.
Essential Functions Greet customers who enter the office.
Answer incoming customer calls and pre-qualify customer needs.
Create service tickets and close tickets upon completion of service.
Schedule and maintain an organized tracking system of service calls.
Create and follow up on service quotes for customers.
Participate in daily service team meetings.
Determine schedules, sequences, and assignments for service activities based on work priority, quantity of equipment, and the skill of personnel.
Create sales orders using information in the database.
Prepare invoices.
Secure customer credit card information and process customer payments.
Update information in customer records.
Make daily outbound reminder calls for scheduled service appointments.
SECONDARY FUNCTIONS Review quotes for accuracy.
Ensure general office areas remain clean.
Perform other duties as assigned.
EDUCATION AND/OR EXPERIENCE To perform this job successfully, an individual must have the following education and/or experience.
There are no specific education or experience requirements for this entry level position.
KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
The company will make reasonable accommodations to enable individuals with disabilities to perform these functions/ responsibilities.
Ability to communicate very effectively both verbally and in writing.
Ability to work in a fast-paced, deadline-oriented environment.
Ability to show initiative and put forward ideas to consistently improve the service experience.
Basic mathematical skills (addition, subtraction, multiplication, division, percentages).
Problem-solving abilities.
Excellent customer service skills.
Proficiency using Microsoft Office, and the Internet.
Ability to accurately input data into computers with attention to detail.
Proficiency using telephones, printers, fax machines, copiers, and scanners.
Ability to prioritize, organize, manage time effectively, and multitask.
Ability to work as part of a team.
Ability to work additional hours beyond eight hours per day and weekends as required.
PHYSICAL DEMANDS The physical demands described here are representative of those that an individual must meet in order to successfully perform the essential functions of this job.
The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.
Ability to stand and sit for periods of time in an office environment and an ability to move intermittently throughout the workday.
Excellent speaking and listening skills.
Ability to see and read reports, orders, and other documentation; an ability to hear; and an ability to use fingers to handle paper and input data into computers.
Location:
350 10th Ave Suite 100, San Diego, CA 92101 Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Application Question(s):
This is a full-time onsite role, with flexible start times at 7am, 8am or 9am.
Does this fit your schedule? Education:
High school or equivalent (Required)
Experience:
customer service:
1 year (Required) call center:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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