Patient Service Representative
Company Name:
Saint Alphonsus Health System
High School Diploma/GED
The Patient Service Representative works in conjunction with physicians and clinical staff to take care of patients' administrative needs. Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. This position utilizes our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.
High school graduate or GED equivalent required. Customer service experience required. Healthcare experience preferred. Demonstrated excellent customer service attitude/behavior. Demonstrated proficiency in: multi-tasking; flexibility; time management; organization, attention to detail; scheduling; professionalism; quality focus. Functions well in a team focused environment. Demonstrates independent problem solving and critical thinking abilities. Electronic health record (EHR) experience a plus. Demonstrated computer skills including but not limited to: MS Word and Excel, E-Mail, 10 Key. Experience with process improvement or lean philosophy preferred.
Patient Registration
Essential Functions:
Acknowledges and greets and patients immediately, providing a positive customer service experience. Registers the patient for appointment and completes paperwork. Verifies and updates existing patient and insurance information. Keeps patient appointments on schedule by notifying provider of patient's arrival. Informs patients immediately of delays, explains why, and the anticipated wait time. Collects, records, and communicates to patient their responsible balances for visit, diagnostic testing, supplies, etc. Document reasons partial or no payment is collected at time of service. Control credit extended to patients via a payment plan. Maintains business office inventory and equipment and order supplies. Maintains a neat work area including the reception area. Follows Cash Control Policy and Procedure and balances daily financial activities.
Scheduling Medical Appointments
Essential Functions:
Optimizes patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Handles multiple telephone lines effectively and politely per clinic standards. Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment. Mail patient paperwork to new patients prior to appointment. Interact with patients via NexGen Patient Portal. Scan in-coming patient related documents into EHR
Medical Records
Essential Functions:
Files incoming medical reports and correspondence. Assembles new patient medical records in accordance with policies and procedures. Ensures availability of treatment information by filing and retrieving patient records. Receives, processes, and documents referral requests to and from the office. Sort in-coming faxes via Right Fax and route. Receive and route record requests from others, and make requests on behalf of providers/patients.
Department: Orthopedics - Nampa
Location: Nampa, ID
Schedule: Full Time
Shift: Days
Hours: 8-5, M-FEstimated Salary: $20 to $28 per hour based on qualifications.
Saint Alphonsus Health System
High School Diploma/GED
The Patient Service Representative works in conjunction with physicians and clinical staff to take care of patients' administrative needs. Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. This position utilizes our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.
High school graduate or GED equivalent required. Customer service experience required. Healthcare experience preferred. Demonstrated excellent customer service attitude/behavior. Demonstrated proficiency in: multi-tasking; flexibility; time management; organization, attention to detail; scheduling; professionalism; quality focus. Functions well in a team focused environment. Demonstrates independent problem solving and critical thinking abilities. Electronic health record (EHR) experience a plus. Demonstrated computer skills including but not limited to: MS Word and Excel, E-Mail, 10 Key. Experience with process improvement or lean philosophy preferred.
Patient Registration
Essential Functions:
Acknowledges and greets and patients immediately, providing a positive customer service experience. Registers the patient for appointment and completes paperwork. Verifies and updates existing patient and insurance information. Keeps patient appointments on schedule by notifying provider of patient's arrival. Informs patients immediately of delays, explains why, and the anticipated wait time. Collects, records, and communicates to patient their responsible balances for visit, diagnostic testing, supplies, etc. Document reasons partial or no payment is collected at time of service. Control credit extended to patients via a payment plan. Maintains business office inventory and equipment and order supplies. Maintains a neat work area including the reception area. Follows Cash Control Policy and Procedure and balances daily financial activities.
Scheduling Medical Appointments
Essential Functions:
Optimizes patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Handles multiple telephone lines effectively and politely per clinic standards. Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment. Mail patient paperwork to new patients prior to appointment. Interact with patients via NexGen Patient Portal. Scan in-coming patient related documents into EHR
Medical Records
Essential Functions:
Files incoming medical reports and correspondence. Assembles new patient medical records in accordance with policies and procedures. Ensures availability of treatment information by filing and retrieving patient records. Receives, processes, and documents referral requests to and from the office. Sort in-coming faxes via Right Fax and route. Receive and route record requests from others, and make requests on behalf of providers/patients.
Department: Orthopedics - Nampa
Location: Nampa, ID
Schedule: Full Time
Shift: Days
Hours: 8-5, M-FEstimated Salary: $20 to $28 per hour based on qualifications.
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